{"id":1111,"date":"2020-12-23T11:42:28","date_gmt":"2020-12-23T10:42:28","guid":{"rendered":"https:\/\/koratherapy.com\/condizioni-di-vendita\/"},"modified":"2025-01-23T12:47:18","modified_gmt":"2025-01-23T11:47:18","slug":"general-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/koratherapy.com\/en\/general-conditions-of-sale\/","title":{"rendered":"General conditions of online sale"},"content":{"rendered":"\t\t
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1 \u2013 General Provisions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  1. These Conditions govern the commercial transactions stipulated online by I.A.C.E.R. S.R.L. (with registered office in 30037 Scorz\u00e8 (VE), Via Enzo Ferrari 2, Tax Code and VAT n. 00185480274, Company Registration VE 120250, email address iacer@iacer.it<\/a>, hereinafter the \u201cSeller\u201d or simply \u201cIACER\u201d) and any physical person who for non-commercial purposes makes a purchase from the website koratherapy.com<\/a><\/strong>\u00a0(hereinafter the \u201cBuyer\u201d or the \u201cCustomer\u201d).<\/li>
  2. The offer and the sale of the Products on the Site constitutes a remote sale contract regulated by Chapter I, Title III (articles 45 et seq.) of Legislative Decree n. 206, of 6 September 2005 (Consumer Code) and Legislative Decree n. 70, of 9 April 2023, which governs electronic sales.<\/li>
  3. Browsing the above-mentioned Site and submitting an order presumes the acceptance of the Conditions herein and the policies on personal data protection adopted by the Site. Users are required to read these General Conditions of Sale which are presumed generally and unequivocally accepted at the time of the purchase, as well as all the additional information made available by Iacer Srl on the Site to ensure an informed and conscious purchase.<\/li>
  4. IACER may amend the General Conditions of Sale at any time; any amendments and\/or new conditions will apply from the moment they are published on the Site. The applicable General Terms and Conditions of Sale are those in force on the date the purchase order is sent.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    2 \u2013 Object of the Contract<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    1. The transaction stipulated online by IACER and the Customer is an agreement for the purchase of the products offered on the Site koratherapy.com<\/a><\/strong>.<\/li>
    2. These Conditions do not apply to the provision of services or the sale of products by subjects other than the Seller accessible on\u00a0koratherapy.com<\/a>\u00a0<\/strong>through links, banners or other hyperlinks.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      3 \u2013 Pre-Contractual Information <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      1. Products are sold directly by I.A.C.E.R. S.R.L. With registered office in 30037 Scorz\u00e8 (VE), Via Enzo Ferrari 2, Tax Code and VAT n. 00185480274, Company Registration VE 120250, who is also the manufacturer.<\/li>
      2. For information, buyers may contact the company via email,\u00a0info@koratherapy.com<\/a>,\u00a0call (+39) 3423653505, or fill in the contact forms available on the Site.<\/li>
      3. To purchase the products offered on the Site customers must be 18 or over. By placing an order on the Site, the Customer guarantees being 18 years old or over and legally capable of stipulating binding contracts.<\/li>
      4. The Customer shall not provide false, invented, or fantasy names and details during online procedures and communications. The Seller reserves the right to take legal action against violations and abuse in the interest and for the protection of all consumers.<\/li>
      5. Furthermore, by accepting these Conditions of Sale the Customer releases the Seller from any liability in relation to the issue of incorrect fiscal documents caused by errors in the details provided at the time the online order was placed. The Customer is solely responsible for entering the correct details.<\/li>
      6. Prior to confirming the purchase, the Customer shall examine the characteristics of the goods, as described on the individual product data sheet.<\/li>
      7. Prior to validating the order with the “obligation to pay”, the Customer shall be informed of:<\/li><\/ol>

        i. the total price of the goods inclusive of taxes, with details of shipping and any other costs;<\/p>

        ii. payment and invoicing methods;<\/p>

        iii. the date by which the Seller undertakes to deliver the goods;<\/p>

        iv. information about the Seller, address, telephone and fax number, email address \u2013 all of which are also shown below:<\/p>

        Company Name:\u00a0I.A.C.E.R. s.r.l.
        <\/strong>Registered Office:\u00a030037 Scorz\u00e8 (VE), Via Enzo Ferrari 2,
        <\/strong>Tax Code and VAT n.:\u00a000185480274
        <\/strong>Company Registration:\u00a0VE 120250<\/strong>
        <\/strong>Email:\u00a0        iacer@iacer.it<\/strong><\/a>
        <\/strong>Tel: (+39) 041 5401356<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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        4 \u2013 Confirmation and Validity of the Agreement<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        1. The contract is agreed exclusively through the Internet, by means of the Customer accessing koratherapy.com<\/a> and placing an order according to the procedure foreseen by the website itself.<\/li>
        2. To finalise the contract the Customer will have to fill in an online form and submit it following the instructions provided.<\/li>
        3. The Customer undertakes to read these general conditions of online sale prior to confirming the order and to accept them by ticking the relevant box.<\/li>
        4. The submission of the online form filled by the Customer and received by the Seller is a contract proposal and by submitting it the Customer declares to understand and accept these general conditions.<\/li>
        5. The contract is finalised once the Seller sends an order confirmation email to the Customer at the email address <\/u>provided by the Customer. The email contains the Customer’s data and order number, the price of the goods purchased, delivery costs, and the address to which the goods will be delivered. In the order confirmation email the Customer will also receive the link to download and file a copy of these general conditions of sale, as provided for by Article 51, parag. 1, of Legislative Decree 206\/2005, as amended by Legislative Decree 21\/2014.<\/li>
        6. The Customer must carefully check that all details in the Order Confirmation are correct and inform the Seller of any inaccuracies within 24 hours. After this time, having received the payment, the Seller will supply the goods as described in the Order Confirmation.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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          5 \u2013 Description and Images of the Goods<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          1. The Seller undertakes to describe and present the items sold on the Site in the best possible way. Nevertheless, some errors, inaccuracies or slight differences may occur between the product shown on the Site and the actual product.<\/li>
          2. The images of the products on the Site, where available, normally consists of a photograph of the products and\/or their packaging. However, the photographs of the products shown on the Site are not an element of the contract as they are a mere representation with no guarantee of commitment from the Seller with regard to the exact correspondence between the image shown and the real product.<\/li>
          3. In the event of a discrepancy between the image and the product information details, the latter always prevails.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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            6 \u2013 Product Availability<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            1. The Customer may purchase only the products shown in the online catalogue and in the quantities published on the Site. The prices and availability of the products may change at any time without notice.<\/li>
            2. Availability of products refers to actual availability at the time the Customer places the order.<\/li>
            3. As multiple users can access the Site at the same time and due to the time it takes from loading the web page to adding items to the cart, the availability of single products may differ from to the information published on the Site. When checking out, the Site\u2019s system checks the availability of the Products selected and alerts the Customer in the event that one or more of them have become unavailable before the Customer makes the payment.<\/li>
            4. In the event that a glitch in the system allows the Customer to purchase a product that is not available, even after sending a confirmation email, the error will be rectified by removing the unavailable product(s) and the Customer will be informed immediately via email. The email will also inform the Customer of the times and methods of the refund of any amounts paid.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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              7 \u2013 Payments<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              1. Payments for the purchase of products may be made using debit\/credit cards or PayPal. Prior to finalising the purchase, the Customer is required to choose a payment method. When making a purchase with credit\/debit cards or PayPal, the Customer will be charged the amount due when the Seller sends the order confirmation email.<\/li>
              2. Credit\/debit card payments are protected by a secure connection. The Customer shall be shown the payable amount and will have to enter the type, number, expiry date, and CVV of the card they wish to use.<\/li>
              3. Communications regarding the payment and the details provided by the Customer are exchanged on protected lines.<\/li>
              4. If for any reason the Customer fails to pay the amount agreed, the products will not be delivered and the purchase agreement will be terminated.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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                8 \u2013 Prices and Delivery Charges<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                1. All product prices are clearly indicated on the Site and include VAT. If a product is on sale, the percentage of discount, the original price, and the final price will be all clearly displayed.<\/li>
                2. The Seller may amend prices at any time, however, goods will be charged at the prices shown on the Site at the time the order was placed and as shown in the order confirmation email sent to the Customer.<\/li>
                3. Any delivery charges are included in the price.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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                  9 \u2013 Terms of Delivery<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                  1. Normally, the Seller will process the order within 24 hours (except on weekends and public holidays) from the date the order was received and only after receiving confirmation of the payment. The Seller fulfils the order by handing over the goods to a trusted courier who will deliver them to the address provided by the Customer, as shown in the order confirmation.<\/li>
                  2. Normally goods are delivered within 2 working days (3 working days on the islands and so-called problematic areas), excluding weekends, public holidays and the company’s annual holidays.<\/li>
                  3. In any case, the above terms are not binding and should be considered only indicative<\/u>, therefore they may be subject to delays for reasons outside the Seller\u2019s control.<\/li>
                  4. In any case, the Seller is committed to delivering the goods within 30 days<\/u> from sending the Order Confirmation email to the Customer, except in unforeseeable circumstances or cases of force majeure.<\/li>
                  5. Should issues during transport cause the parcel not to reach its destination within the delivery date shown on the Order Confirmation, the Customer may inform the Seller who will try to resolve the situation as soon as reasonably possible.<\/li>
                  6. The Customer shall not hold the Seller liable if the goods are not delivered within the indicative date as provided in points 9.2 and 9.3 above.<\/li>
                  7. If the goods are not delivered within 30 days from the date the Order Confirmation email was sent, the Customer has the right to contact the Seller and agree on a reasonable extended delivery date. If the Seller does not deliver the goods by the extended delivery date, the Customer shall have the right to cancel the purchase and obtain the refund of the amount paid.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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                    10 \u2013 Product Delivery and Transport<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    1. The Seller will accept only orders from Italy, the Vatican City, and the Republic of San Marino. Products will be delivered via express courier at the address provided by the Customer at the time the order was placed.<\/li>
                    2. The shipment and the associated risks are borne by the Customer, therefore once the goods are received, the Customer must carefully examine the products and notify the courier of any damage. In this case the courier will not deliver the goods and will inform the Seller.<\/li>
                    3. If the goods are not delivered for reasons imputable to the Customer, the Seller shall be entitled to be refunded the cost of the shipment by the Customer and may claim compensation for greater damages.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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                      11 \u2013 Billing<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                      1. For every order placed on the Site the Seller issues an invoice detailing the items in the order.<\/li>
                      2. The invoice will be sent to the Customer together with the products and handed over to the courier.<\/li>
                      3. The invoice will show the information provided by the Customer during the purchase procedure. Once the invoice is issued, it will not be possible to make any changes.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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                        12 \u2013 Product Care and Maintenance<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                        1. The products sold by IACER must be adequately stored and maintained by the Customer as required by their nature.<\/li>
                        2. Carelessness or neglect in storing the products may cause damage and\/or compromise their quality. IACER shall not be liable for damage to products caused by their incorrect storage, which will not be covered by any warranty.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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                          13 \u2013 Warranty<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                          1. The Products sold by the Seller are subject to the applicable legal guarantees.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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                            14 \u2013 Right of Withdrawal<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                            1. The Customer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.<\/li>
                            2. To exercise the right of withdrawal, the Customer must inform the Seller via email at info@koratherapy.com<\/a>\u00a0<\/li>
                            3. The Customer must notify the Seller of their intention to exercise the right of withdrawal by sending the email before the expiry of the withdrawal deadline.<\/li>
                            4. To exercise the right of withdrawal, the Customer must return the goods within 14 days from the day on which the Seller was notified of the intention to withdraw, pursuant to Article 57 of Legislative Decree 206\/2005. The goods shall be returned to I.A.C.E.R. S.R.L\u2019s registered office in 30037 Scorz\u00e8 (VE), Via Enzo Ferrari 2.<\/li>
                            5. The goods must be returned intact, in the original packaging, with all their parts (including packaging and any documentation and accessories, manuals, cables, etc.) and with all the fiscal documentation attached. Without prejudice to the right to verify compliance with the above, the Vendor shall refund the amount paid for the products subject to withdrawal within a maximum period of 10 days from receiving them.<\/li>
                            6. The Vendor will refund the amount using the same method of payment chosen by the Customer at the time of purchase.<\/li>
                            7. Any shipping costs to return the goods shall be borne by the Customer.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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                              15 \u2013 Jurisdiction<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                              1. Unless otherwise provided by other applicable legislation, any disputes between the parties in relation to the execution and\/or interpretation of purchases regulated by these general conditions of sale will be subject to Italian jurisdiction and be the sole competence of the Judicial Authorities of the Courts of Venice.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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                                16 \u2013 Processing of Personal Data<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                                1. IACER shall comply with the applicable regulations on personal data protection. The policy on the processing of personal data is available on the Site and can be viewed and downloaded at any time before stipulating the contract at koratherapy.com\/privacy-policy\/<\/a>.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                  1 \u2013 General Provisions These […]<\/p>\n","protected":false},"author":99,"featured_media":0,"parent":0,"menu_order":24,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template_fullwidth.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1111","page","type-page","status-publish","hentry","col-lg-4 col-md-6"],"acf":[],"_links":{"self":[{"href":"https:\/\/koratherapy.com\/en\/wp-json\/wp\/v2\/pages\/1111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/koratherapy.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/koratherapy.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/koratherapy.com\/en\/wp-json\/wp\/v2\/users\/99"}],"replies":[{"embeddable":true,"href":"https:\/\/koratherapy.com\/en\/wp-json\/wp\/v2\/comments?post=1111"}],"version-history":[{"count":3,"href":"https:\/\/koratherapy.com\/en\/wp-json\/wp\/v2\/pages\/1111\/revisions"}],"predecessor-version":[{"id":4330,"href":"https:\/\/koratherapy.com\/en\/wp-json\/wp\/v2\/pages\/1111\/revisions\/4330"}],"wp:attachment":[{"href":"https:\/\/koratherapy.com\/en\/wp-json\/wp\/v2\/media?parent=1111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}